HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
All of our engagement and wedding rings are made to order to insure the highest quality and customer satisfaction. Therefore, it will take approximately 14-21 business days for your ring to be manufactured, set and then to shipped to you. If you are requesting a sample of the ring(s) they usually ship within 3-5 business days (unless currently with another customer). All updates to the estimated shipping and arrival time of your order will be emailed to you.
WHAT IS YOUR RETURN POLICY?
The return policy on all ring orders is 14 days from date of receipt. If you are dissatisfied with your item for any reason you can return your items to us with any shipment carrier as long as it is insured for the value of the item (s). The return address will be included on your invoice in your packaging. Once your jewelry is received by us, we will process the return/refund/exchange and notify you via email. It may take 5-7 business days for a refund to credit your account used when making payment.
HOW WILL I KNOW WHEN MY ORDER SHIPS?
Boutique CZ will email you regarding the progress of your ring order, including shipment status. You will receive a tracking number from Fed Ex once your ring ships.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, Boutique CZ can ship internationally, please see shipping options and cost (based on location) at checkout.
CAN WE CHANGE AN EXISTING RING SETTING SEEN ON YOUR SITE?
We no longer offer custom designs, however, a ring can be set in various stone and gold colors that you can request to change. An example is if you want to order one of our engagement rings shown with clear cubic zirconia stones, yet you would prefer that the ring be set with a faux pink or faux canary diamond center stone. Depending on stone availability for the ring design you wish to purchase, a change to the stone color is possible. Please email us your request and if possible, we will arrange to make the change you request.
IS MY INFORMATION SAFE ON YOUR WEBSITE?
Yes. Boutique CZ takes your data and internet security very seriously. In order to insure your security when shopping with us, we took the highest online shopping security measures. We have contracted our website’s security with GeoTrust with their highest online security protection available, Geo Trust Extended Validation SSL: “Extended Validation SSL achieves the highest level of consumer trust through the strictest authentication standards of any SSL certificate. Extended Validation verification guidelines require GeoTrust to obtain and verify multiple pieces of identifying information about Extended Validation Certificate Approver.” GeoTrust
We DO NOT sell, share or use your information for any other marketing or sales promotions to any other company. For more information please email us at firstname.lastname@example.org